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FAQ

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-2 business days processing time for your order to ship out, average shipping times are 4-7 days.
Tracking numbers will be updated 24 hours after your order has been SHIPPED. If you don't have a tracking number after 2 business days please email us at HerBeautyStyles@gmail.com.

I changed my mind, can I get a refund?
We handle this situation case by case. We do often ship within 24 hours. If you need to cancel let us know ASAP so we can cancel before shipping.

What is your exchange policy? 

Unworn and unwashed merchandise can be exchanged within 7 days of your order delivery date. Items must be in original condition.

Email us at HerBeautyStyles@gmail.com with your order number included.

Please Be Advised All Swimwear orders are Final Sale and Cannot Be Exchanged or Returned.

Can I cancel my order?

We handle this situation case by case. We do often ship within 24 hours. If you need to cancel let us know ASAP so we can cancel before shipping.

I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in an incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at herbeautystyles@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

What if I never received my item?
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.

In the event that your order is returned to us as undelivered there will be a 15% restocking fee deducted from your refund. If we issue a refund it will be minus the restocking fee and shipping cost.

I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to herbeautystyles@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

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